Virus removal is a service that everyone needs from time to time. Even having the best antivirus and protection and careful clicking, can have your computer infected, slow, and your privacy compromised.
A few of our computer technicians have been removing viruses since the 1980s and we have become one of Denver’s leading virus removal teams. We can help get your computer back to working condition quickly.
This page is to help you recover from a virus or someone hacking into your computer.
Below are steps that you can try yourself, or we can do remotely or onsite which includes a full 3-hour hardware diagnostic test. Either way is $120.
Steps take about 6 hours if you do this yourself. Or we help remotely in about 2-3 hours. This would be $200-$300. We can do in our shop for a flat rate of $120 and we have it back in 1 to 2 days (usually just 1 day).
Step 1. Remove any remote software from your computer. Go to your settings and remove any of these programs that you see installed. This takes just a few minutes per program.
Step 2. Get rid of obvious spyware issues quickly, in less than 1 minute by removing unwanted browser toolbars, spyware, and potentially unwanted programs (PUPs). Click here to download and install ADW Cleaner from Malwarebytes. www.malwarebytes.com/adwcleaner
This should take about 2 minutes to scan. “Quarantine” whatever it finds. We’ve never had ADW Cleaner remove anything that it wasn’t supposed to.
Step 3. Next is to use Malwarebytes. It is the foremost company in the world for cleaning spyware. Their FREE program is REACTIVE, so it removes what is already there. If you pay for their PREMIUM version, it is REACTIVE and prevents the spyware from getting on there in the first place. You can use the FREE version to remove spyware, and if you want, you can buy the annual plan for $40/year.
Download Malwarebytes from here. We’ve never seen it remove anything it shouldn’t have so “Quarantine” whatever it finds. This takes about 1 hour.
Step 4. Use a high-end corporate scan using one of their free scanners. This takes about 1 hour. Download one of these:
Step 5. Make sure all your updates are done. This will decrease the number of security holes in your system for this to happen again. Here’s a video of how to do updates on Windows 10. This could take a few hours to get them all downloaded and installed. You will need to restart a few times.
Step 6. Check for Malicious Extensions in Edge, Chrome, and Firefox. These are not detected by any of the previous steps. Each browser has a different location to check for which extension is installed. Google your browser and “extensions” to find out how to remove them. This takes just a few minutes.
Step 7. Make sure the hackers didn’t turn off your System Restore points which help get you back up and running quickly in case of a crash.
Step 8. Use Disk Cleanup to remove junk files and previously downloaded copies of Windows Updates (this takes about 30 minutes)
Step 9. Download CCleaner and clean the registry of bad files, more junk files, and startup items.
Step 10. If you gave the hackers your passwords, you need to start changing them! It takes about 15 minutes per password!
We would be happy to do all this for you! Just bring it by! No need for an appointment.