Proactive Service Plans

“An ounce of prevention is worth a pound of cure.” This phrase is no less true in the computing world. We strongly believe in the power of proactive service–it saves time, money, and especially frustration and headaches. We have different levels of proactive service to suit your individual needs.

The “Basic” and “Plus” plans are part of Onsite’s Managed Care. Our Managed Care plans offer both monitoring AND maintenance to help keep your computer running smoothly.  We not only monitor for major issues, but go a step further and prevent some problems with monthly routine maintenance. In addition to the great features for your computers, our Managed Care plans include nice discounts and perks to make things easier for you and your bottom line. If you want the most out of your computer and want to be an Onsite “VIP,” then one of our Managed Care plans is right for you.

The “Free” and “Budget” plans keep an eye on important computer functions, but do not include preventive maintenance or repair. They monitor the status of these functions and send you an email alert if they spot an issue. These plans are designed to work within your budget and give you the peace of mind knowing we are watching for problems for you. We aim to spot issues BEFORE they become major hassles.

Compare Our Proactive Service Plan Offerings
	FREE	Budget $50/year	Basic $19/mo	Plus $29/mo
24/7 MONITORING A small program is installed on your computer that helps us keep an eye on important functions on a continuous basis.
IF ANTIVIRUS IS INSTALLED We monitor to make sure you have this essential part of computer security
HARD DRIVE FAILURE MONITORING We designed multiple different checks to monitor if your hard drive might be going bad. That way, we can help minimize the chance that you are blindsided by a drive crash — saving you time, frustration, and possibly total data loss!
LOW DISK SPACE A full hard drive can cause serious problems for your computer, including an operating system corruption, bad drive or full drive.
FIREWALL STATUS We watch to make sure your internal firewall is enabled — which is typically never turned off.  However, this could have been disabled by cyber attacks and hackers
CPU USAGE MONITOR The CPU (aka processor or brain) is a key hardware component of any computer. If it is being over-used it could mean infection, memory issues, or a host of other issues.
FRAGMENTED DRIVE CHECKS Fragmentation refers to how efficiently a hard drive organizes information. If your drive is fragmented it could mean the drive is starting to fail.
MEMORY USAGE MONITOR Similar to our CPU monitor, this check watches for unusually high usage of your memory. That could mean infections or other serious issues.
WINDOWS UPDATE PATCHING Making sure you have available security and system updates is key to your computer well-being. We check for, download, and install important Microsoft updates that you need for your Windows PC.
3RD PARTY PATCHING Many 3rd party programs (like Chrome, Adobe and Java) are widely used. We check for, download, and install updates to many major 3rd party programs so they stay secure and working properly.
JUNK CLEANING/REGISTRY FIXES We perform an automatic remote mini tuneup of your computer on a regular basis. This helps it run optimally and avoid getting bogged down with unnecessary junk.
CONCIERGE SERVICE Having someone to call or email with questions as needed can help avoid a lot of frustration. We provide our Managed Care members with a “concierge line,” where they can connect with someone to answer questions and get help coordinating the right resolution to their problem.
CHECKS IF ACCOUNTS WERE HACKED We enroll you in a service that monitors if your account information shows up on publicized lists of hacked accounts. Data breaches happen all the time, and this service can help you be aware of what accounts, if any, have been compromised and what to do if they are.
FREE IN-SHOP PRIORITY SERVICE No one wants to wait when their computer needs fixing. We typically have about 15 computers in for repair at all times.  With this feature of Managed Care, you go to the front of the line anytime your computer is in our shop for repair.
10% DISCOUNT ON ALL LABOR Managed Care helps your bottom line with a 10% discount on all labor charges for any reason (in shop, remote or on-site:  no limit!)
FREE UNLIMITED DIAGNOSTICS Diagnostics are where many repairs begin–that way we can pinpoint the problem and get to work on a solution. All Managed Care members enjoy unlimited free diagnostics in our shop, anytime.
$80 OFF NEW PC SETUP & TRANSFER Getting a new computer from time to time has become a part of life. Our new PC setup and data transfer services make this process a breeze. We get your new PC ready to use with all your stuff from the old computer, including files, folders, programs, and settings. Managed Care members get a huge $80 discount on this vital service.
USPS and UPS PACKAGE DROP OFF Thwart the porch pirates!  If you have a package being delivered, feel free to send it to ONSITE’S address where we are open 8-6pm weekdays and 10-4 on Saturday. Use 6446 E. Hampden Ave, Suite 250, Denver, CO 80222. We will safely hold it for you until you can pick it up. Email us if you are planning on this so we can expect the package. Be sure to bring your ID to pick it up.
15-MIN PER MONTH REMOTE HELP Need one-on-one help from time to time? If you’re a Plus member, you get just that. Enjoy 15 minutes of personalized remote help (with anything on the computer) every month for no charge
FREE PICKUP & DELIVERY Some repairs can only be done in our shop, but not everyone has the time or the ability to drop off and pick up their computer(s). We have a pick and delivery service that is free for all Plus members.
FREE LOANER LAPTOP One of the biggest problems with computer repair is that many people can’t be without their computer for even a day. We have loaner laptops available for free for all Plus members who need to keep computing!
50% OFF VIRUS REMOVAL 1X/YEAR Unfortunately, virus infection has gotten more and more common. Chances are, you will have an infection at some point on your computer. Our virus and spyware removal service is provided to all Plus members at 50% off once a year.
FREE ONSITE GROUP CLASSES Stay informed and learn to be comfortbale using your computer. Onsite offers group classes periodically on a variety of topics, and Plus members attend for free!