Access to Tier 2 Support for Microsoft Products

95% of computer users rely on Microsoft Office which includes Word, Excel, Outlook, PowerPoint, OneDrive and Teams.

Businesses typically renew their subscription of $6 to $12.50/month per user (usually paid annually) to Microsoft.  Though we are Microsoft Certified, occasionally there’s a problem with their servers which require emailing then hopefully talking with an overseas technician.   Anything above a password reset or billing issues require making a ticket to Tier 2 level technicians, which could take days.

We have been working with Pax8 which gives Tier 2 level tech support very rapidly.  Their global headquarters is right in DTC at Belleview and I-25.   There is NO COST to get this direct, US-Based support.  We just have to connect your account with Pax8 at your next subscription renewal.  Billing for 365 is then directly through Pax8, not Onsite.  Same yearly price for 365, higher tier Englewood-Based Tech Support!

If you don’t know the renewal date, let us know and we can look it up in your Office portal.

So, if you want to this free additional layer of national tech-support, let us know. It would take about 30 minutes for us to help you switch your subscription and billing to Pax8.

Scott Henke, Owner – Microsoft Certified

Bill Berryman, Senior Business Technician – Microsoft Certified